MY TECHNICAL TOOLKIT

The right tools. Connected thinking.

Explore the platforms and practical capabilities I bring to IT administration and business operations.

Hover over a category card to see its selected screenshot. Use the image control to switch sides with a keyboard or touch. Skills with an expand icon show one work example.

170 skills found

0124

Microsoft 365 Administration

Cloud productivity, identity, email, and device administration.

  • Microsoft Entra ID (Azure Active Directory)
  • Microsoft Intune
  • Microsoft Teams
  • Microsoft SharePoint Online
0213

Google Workspace Administration

Secure accounts, organized collaboration, and dependable access.

  • Gmail Administration
  • Google Drive
  • Shared Drives
  • Google Groups
  • Google Calendar
0311

CRM and Business Management Platforms

Connected contacts, pipelines, and business operations.

  • HubSpot CRM
  • Zoho CRM
  • CRM Contact Management
  • Lead Pipeline Management
0415

Workflow Automation and Integrations

Practical workflows that connect platforms and reduce repetitive tasks.

  • Microsoft Power Apps
0520

Email Marketing and Deliverability

Campaign operations backed by reliable email infrastructure.

  • Email Campaign Management
  • Email Deliverability
0614

Lead Generation and Sales Operations

Research, enrichment, outreach, and sales pipeline support.

  • Instantly
0717

IT Support and Systems Administration

Reliable systems and responsive support for remote teams.

  • IT Administration
  • Remote Technical Support
  • Software Troubleshooting
  • Hardware Troubleshooting
0814

DNS and Security

Domain health, account protection, and access controls.

  • DNS Configuration
  • SPF, DKIM, and DMARC
  • MFA
  • Conditional Access
0911

Recruitment and HR Technology

Recruitment platforms and workflows that support hiring operations.

  • Workable
  • RecruitBot
  • Zoho People
  • Zoho Bookings
1011

Project Management and Collaboration

Organized work, documentation, and connected remote teams.

  • Trello
  • Slack
  • Notion
  • Microsoft Teams
  • Google Workspace Collaboration
117

AI Tools and AI-Assisted Workflows

AI-assisted research, content, and process design.

  • ChatGPT
  • Grok
  • AI-Assisted Research
  • AI-Assisted Content Creation
  • AI-Assisted Workflow Design
1213

Additional Business and IT Tools

Everyday platforms supporting business and IT operations.

  • Shopify
  • Hubstaff
  • Zoiper
  • ReceptionHQ
  • DocuSign

CLIENT FEEDBACK

Support that makes a difference.

Feedback from completed Upwork contracts in Microsoft 365 administration and technical support.

Upwork

Comm EN M365 Admin Support - Gold

Mar 27, 2026 - Sep 28, 2026

Appreciate your commitment and support to the team.

Upwork client
Upwork

Comm EN M365 Admin Support - Gold

Oct 15, 2025 - Apr 1, 2026

Grateful for your contributions and support to the team.

Upwork client
Upwork

Comm EN M365 Admin Support - Gold

Apr 30, 2025 - Nov 3, 2025

Excellent work, consistently delivering quality work.

Endorsed by client

  • Committed to Quality
  • Reliable
Upwork client
Upwork

Comm EN M365 Admin Support - Silver

Nov 13, 2024 - May 13, 2025

Upwork client
Upwork

Comm EN M365 Admin Support - Bronze

May 30, 2024 - Nov 19, 2024

Upwork client
Upwork

MSFT380 Entra and Intune User Study -

Sep 24, 2024 - Oct 2, 2024

Upwork client
Upwork

Microsoft365 System admin review

Feb 18, 2024 - Mar 11, 2024

Working with Lieann has been a good experience. She's reliable and easy to communicate with. I would highly recommend her and look forward to working with her again in the...

Review excerpt

Endorsed by client

  • Reliable
  • Clear Communicator
Upwork client