Hands-on support. Enterprise perspective.

Information Technology Administrator

Manage IT systems, business applications, technical support, and workflow automation across company operations.

• Administer Google Workspace and Microsoft 365 environments.
• Manage user accounts, licensing, access permissions, and security policies.
• Support Microsoft Entra ID, Exchange Online, Intune, Teams, SharePoint, and Dynamics 365.
• Configure email authentication and DNS records.
• Provide technical troubleshooting and employee onboarding and offboarding support.
• Manage business systems, VoIP applications, and time-tracking platforms.
• Build automation workflows using Zapier, Make.com, Power Automate, and GoHighLevel.
• Support lead generation through Clay, Apollo.io, and Reply.io.
• Maintain recruitment platforms such as Workable, Zoho Recruit, and RecruitBot.
• Support HR systems and collaboration tools.

Microsoft 365 Service Engineer

Delivered part-time Microsoft 365 service engineering and administrator support across email, identity, device management, and cloud collaboration services.

• Troubleshot Exchange Online mail flow, mailbox permissions, and delivery issues.
• Supported mailbox migration and email authentication.
• Resolved Microsoft Entra ID sign-in, MFA, and account access issues.
• Assisted with conditional access and license assignment.
• Troubleshot Microsoft Intune enrollment, compliance, and device configuration.
• Supported Microsoft Teams, SharePoint, and OneDrive.
• Documented technical resolutions and escalated complex support cases.
• Explained technical solutions to both technical and non-technical users.

• Microsoft 365
• Exchange Online
• Microsoft Entra ID
• MFA
• Conditional Access
• Microsoft Intune
• Microsoft Teams
• SharePoint Online
• OneDrive for Business

Microsoft 365 Technical Support

Provided Microsoft 365 technical support, helping users and administrators troubleshoot email, account access, collaboration, and device enrollment issues.

• Troubleshot Exchange Online email delivery and mailbox access issues.
• Assisted users with identity, sign-in, MFA, and Microsoft 365 licensing issues.
• Resolved collaboration issues in Microsoft Teams, SharePoint, and OneDrive.
• Troubleshot Microsoft Intune device enrollment and configuration issues.
• Documented support cases and explained troubleshooting steps to users and administrators.

• Microsoft 365
• Exchange Online
• Microsoft Entra ID
• MFA
• Microsoft 365 Licensing
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Intune